Community Wellbeing Workers Service (CWWS)

In response to growing demand on Adults’ Health and Care services, it has been identified that additional capacity is required to support individuals who would benefit from preventative or lower-level interventions.
This new service will take account of learning from the previous service and aims to build on its successes. It retains several of the key features of the previous service such as community-based workers delivering short- term, holistic interventions to individuals and supporting them to reduce debt and maximise income and to navigate and access services across the community as well as the health and care system to build greater financial resilience.
The new service will retain these core principles while introducing several developments designed to strengthen outcomes, improve sustainability, and respond to emerging local and national priorities. A key change is the move to a county-wide delivery model operating through four geographical clusters. This approach will provide greater consistency of service across Hampshire, create larger and more sustainable contract opportunities for providers, and support improved outcomes through a more coordinated service structure. The service will continue to adopt a strengths-based approach, working alongside individuals to build on their existing skills, networks, and community assets to improve independence and resilience.
A further enhancement of the service is its emphasis on supporting individuals to navigate and access coordinated support across a broad range of local services. This recognises that financial hardship is often linked to wider social, health, and wellbeing challenges. The service will support individuals experiencing financial difficulties to access specialist financial advice where required, alongside services that promote employment, volunteering, and pathways towards work. It will also provide support for individuals living with dementia, those awaiting assessment, and their carers, helping them to access preventative support and improve long-term financial resilience.
As with the previous service, support will also be available for individuals already known to Adults’ Health and Care whose circumstances are particularly complex and who would benefit from additional non-statutory support alongside statutory provision. Building on the previous model, the new service will broaden the scope of interventions available to include activities that support population health objectives. This may include facilitating access to smoking cessation services, substance misuse support, domestic abuse services, and other specialist interventions that can improve health, wellbeing, and financial resilience.

Estimated date of publication of contract notice: 2026-11-30T23:59:59+00:00
Engagement process description
Hampshire County Council is preparing to tender for a new Community Wellbeing Workers Service (CWWS). This service will form a key part of the Council’s early‑help and prevention offer, supporting residents who may be experiencing financial pressures or wider wellbeing challenges. The CWWS is intended to:
• Improve financial resilience
• Keep people out of financial crisis by building financial and personal resilience
• Prevent ill health
• Improve health outcomes
This market engagement is being undertaken to share the updated scope, priorities, and strategic direction of the CWWS ahead of the formal tender publication. The purpose is to provide suppliers with early visibility of the proposed service model, anticipated delivery expectations, and the Council’s commissioning intentions. This will help the market prepare for the upcoming procurement process and allow suppliers to consider how their organisations may align with the future service requirements.
To access the Market Engagement slide deck, suppliers are kindly asked to register on Hampshire County Council’s e‑tendering portal, if they have not done so already:
https://in-tendhost.co.uk/Hampshire/aspx/Home
Once registered or logged in, please search for project reference AS28656 - Community Wellbeing Workers Service (CWWS). This will provide access to the slide deck.
If you experience any issues — whether related to system access, document access, or general queries — please contact the Adults Procurement Team at: AHCprocurement@hants.gov.uk
Important Note:
This market engagement is issued solely to inform and update the market on the proposed direction of the Community Wellbeing Workers Service. It is not a procurement exercise, and Hampshire County Council is not committed to commissioning the service at this stage.
Suppliers should therefore treat this engagement as an opportunity to understand the emerging service model and prepare for potential future procurement activity, rather than as confirmation that the service will be commissioned.

Lot: 1
This contract is subject to renewal: Yes

Languages in which tenders or requests to participate may be submitted: En