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Corrigendum-Crisis and Resilience Fund Hub Delivery
AI Summary
The London Borough of Southwark is seeking to commission a Hub Delivery Organisation to support the delivery of the Crisis and Resilience Fund’s Resilience Services and Community Coordination components. The Hub will provide a central, accessible entry point for residents of Southwark who are experiencing financial hardship or sudden shocks, enabling them to access financial‑resilience support and build longer‑term stability. The council will retain responsibility for administering crisis and housing‑related payments, determining eligibility, making formal assistance decisions, and submitting management‑information returns to the Department for Work and Pensions, while the Hub Delivery Organisation will handle case management, local delivery, accessibility, reporting and related operational functions as outlined in the forthcoming Draft Service Specification.
The procurement is presently in a preliminary market engagement phase, inviting suppliers to submit responses to a questionnaire and draft specifications, with the aim of shaping the final specification, KPIs, commercial model and procurement structure. The contract is expected to commence on 1 April 2027 and will run to 31 March 2029, with a possible extension to 31 March 2030. All outreach and submissions will be conducted through the council’s e‑tendering portal, and the Hub Delivery Organisation must deliver services in accordance with the hub‑and‑spoke model, ensuring accessibility and accurate reporting to the Department for Work and Pensions.
Description
The Council is considering commissioning a Hub Delivery Organisation (HDO) to provide a central and accessible route into financial-resilience support for Southwark residents. The Council will retain responsibility for administering Council-managed crisis and housing-related payments, determining eligibility, making formal decisions on applications for financial assistance and submitting formal management-information returns to the Department for Work and Pensions.
Further information about the emerging HDO service model, the areas being considered, local delivery and accessibility, case management, reporting, and the indicative contract value and duration is set out in the accompanying Draft Service Specification.
The final scope and delivery model have not been determined. Therefore, the Council is carry out a Preliminary Market Engagement (PME) where respondents are invited to use the information provided via the portal, see engagement process description further down in this notice. Respondents are requested to use both documents when completing the questionnaire and should clearly state any assumptions made in their responses.
Estimated date of publication of contract notice: 2026-11-11T23:59:59+00:00
Contract location: UKI44
Amendments:
Other additional information: The estimated contract start date has been corrected from 1 March 2027 to 1 April 2027. The contract end date remains 31 March 2029, with a possible extension to 31 March 2030
Engagement process description
Preliminary Market Engagement (PME) feedback will help shape the specification, KPIs, commercial model, and procurement structure.
The council intends to undertake the following engagement activities:
• Supplier questionnaire - response by 12:00 noon on 01/10/2026
•The Council reserves the right to invite suppliers to participate in one-to-one discussions where responses to the PME raise matters of particular interest that the Council wishes to explore further.
All suppliers will receive the same core information. Insights gathered will be anonymised and used solely to inform the procurement design.
How to Participate
Suppliers interested in participating in PME should register their interest via:
https://procontract.due-north.com/
Upon registration, suppliers will access the following information:
• PME briefing document containing a Supplier questionnaire to complete and return and a draft specification for review.
All communication regarding this PME must be submitted through the Council’s e tendering portal, ProActis: https://procontract.due-north.com/ Please note you can return your questionnaire via the messaging functionality on the Pro-Contract portal.
Lot: 1
This contract is subject to renewal: Yes
Languages in which tenders or requests to participate may be submitted: En