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Corrigendum-Peer Wellbeing Support Community Platform
AI Summary
Cardiff University is seeking a comprehensive peer wellbeing support community platform that operates round‑the‑clock to enable students to both receive and provide mental health assistance. The platform must be designed to serve the university’s entire student body, including those studying in Cardiff as well as those on international bases or placements, ensuring continuous availability regardless of location. In addition to peer‑to‑peer interaction, the procurement anticipates the provision of professional counselling services on a pay‑per‑session basis, with multilingual capability that includes Welsh and other languages required for the university’s diverse cohort.
The selected solution must feature professional moderation and enforce robust safeguarding procedures to protect all users. Accessibility to support services should be guaranteed at all times, and the platform should integrate scalable communication channels that allow both synchronous and asynchronous interaction. The system will need to accommodate international users, facilitating secure, low‑latency connections and compliance with data protection regulations applicable across the United Kingdom and partner jurisdictions. The procurement will also consider the possibility of periodic renewal to adapt to evolving student support needs.
The platform must provide real‑time secure communication with multilingual support and comply with UK digital accessibility standards.
Description
There is also a potential need for counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis.
Estimated date of publication of contract notice: 2026-10-14T23:59:59+01:00
Contract location: UKL22
Amendments:
Other additional information: PME Registration deadline and event dates have changed to accommodate necessary stakeholder to attend.
Engagement process description
Cardiff University is undertaking early market engagement to inform the development of its upcoming procurement for a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements.
We would also be interested in counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis.
The objectives for the engagement are:
• To establish the level of interest in the tender opportunity
• To gain an understanding of your experience of similar contracts, incorporating any lessons learnt to drive improvements.
• To listen, reflect and mitigate any foreseeable risks within the proposed contract tender exercise to ensure that the service delivered at Cardiff University remains customer centric, efficient and offers value for money.
• To inform the University’s final tender strategy, specification refinement, and commercial model.
The pre-market engagement events will be anticipated to be held on 2nd & 4th September 2026 via Teams.
Suppliers interested in attending the pre-market engagement event must complete and return the registration form via the correspondence function on the Universities e-tender portal In-Tend.
https://in-tendhost.co.uk/cardiffuniversity/
Suppliers will be limited to 2 attendees. The deadline for registering attendance at the event is 12 Noon, 25th August 2026 - Teams invitations will be issued once this deadline has passed. The University reserves the right to reject an application to attend sent after this time.
All presentation documentation, questions and answers will be published on the e-tendering portal following the pre-market engagement event.
This stage does not formally commence a procurement process. Participation in this pre-market engagement is voluntary and will not provide any advantage or disadvantage in any subsequent tender process.
The University anticipates refining the scope, service levels, data requirements, performance metrics, and commercial structure following this pre market Engagement.
Insights gained will inform the final tender documentation.
Lot: 1
This contract is subject to renewal: Yes
Languages in which tenders or requests to participate may be submitted: En