Corrigendum-Theory Test Services

AI Summary

The Driver and Vehicle Standards Agency (DVSA) is procuring modernized Theory Test Services. The procurement encompasses the development and implementation of e-learning platforms, software configuration, IT packages, customer service support, security measures, and computer testing capabilities.

These services aim to enhance the efficiency and accessibility of theory tests for driving license applicants. The DVSA seeks solutions that leverage technology to create a user-friendly and secure testing environment while ensuring high-quality customer service.

The procurement process involves gathering market feedback through Requests for Information (RFIs) to inform the design and commercial considerations of the new Theory Test Services.

Description

The Driver & Vehicle Standards Agency (DVSA), an executive agency of the Department for Transport (DfT), will be completing some Early Market Engagement (EME) for the Theory Test Services reprocurement. 
The UK Theory Test is a statutory service owned by the DVSA that is the prerequisite in the driving learner journey to taking the practical test. The Test is made up of two test elements, the Multiple-Choice Questions (MCQ) and Hazard Perception Test (HPT). It is the largest e-assessment in the UK, undertaking at present approximately 3.6 million tests per annum.
The service contains 16 different types of Theory Test, including: Car, Motorcycle, Large Goods Vehicles, Passenger Carrying Vehicles, Certificate of Professional Competence, Approved Driving Instructor (ADI), Enhance Rider Scheme, Examiner Car. Encompassed further within this are the additional testing types within the Northern Ireland Driver and Vehicle Agency (DVA) service, which are Taxi, ADI and Approved Motorcycle Instructor tests.

Contract location: UK
Amendments:
Other additional information: DVSA have made an amendment to the date of the engagement event, and have corrected a typing error on the value of the contract from £3bn, to £300m. DVSA have provided the confirmed details of the in-person engagement event and how to register.

Engagement process description
This notice is intended to inform interested parties of feedback from the initial round of market engagement for the Theory Test Services procurement, release a series of Requests for Information (RFI), and to give notice of upcoming market engagement events.
The Thematic Analysis of the previous rounds of market engagement events (Event 1 - Webinar 26.03.2025, Event 2 - In Person Event 02.04.2025, Event 3 - Supplier 1-1 sessions) can be found on the Department for Transport's (DfT) portal here:
https://dft.app.jaggaer.com/go/467321710195D762A51D
To view the documents please navigate to the attachments section of the PQQ when logged in.
The purpose of the RFI is to test DVSA's current thinking and assumptions around service design and commercial considerations and has been issued via the DfT's portal on 02.09.2025. These can be accessed by following the above link and navigating to the attachments section of the PQQ when logged in. Instructions for submitting reponses can be found within the RFI documentation. The market engagement event is to inform final DVSA decision making around service scope and key aspects of the contract for the future service.
There will be the opportunity to attend a one to one session with DVSA subject matter experts to discuss the questions posed in the RFIs which will take place between 08.09.2025 - 16.09.2025. Sessions will be held virtually via Microsoft Teams, details of how to attend a one to one session can be found in the RFI documentation.
This will be followed by an in person event hosted by DVSA in Nottingham on 17.09.2025, in which DVSA will present the findings of the RFI to interested parties and seek to gain the views of interested parties on the DVSA's proposed direction of travel. To register your attendance at the in-person event, please submit your request through Jaggaer, providing the names of a maximum of 2 delegates to represent you.
Event Details
Location: Crowne Plaza Hotel, Nottingham, NG1 5RH
Date: Wednesday 17th September 2025
Time: 10:00AM - 16:00PM
All communications will be via the Jaggaer platform, if there are any complications with registering on Jaggaer, please contact the Jaggaer helpdesk in the first instance for support.

Lot: 1
This contract is subject to renewal: Yes

Languages in which tenders or requests to participate may be submitted: En

Details

Status:
Forecast
Sectors:
80420000 - E-learning services
80490000 - Operation of an educational centre
72260000 - Software-related services
+5 more
Places of performance:
United Kingdom of Great Britain and Northern Ireland
Deadline:
Sep 4, 2028, 11:00 PM
Contract duration:
Start date: 05 September 2028, End date: 04 September 2033
Contract type:
Services
Publication date:
Sep 5, 2025
Created date:
Sep 6, 2025
Update date:
Oct 19, 2026

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