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- Homes England - Help to Buy Mortgage Administrator
Homes England - Help to Buy Mortgage Administrator
AI Summary
Homes England is inviting suppliers to provide the Mortgage Administrator for its Help to Buy equity loan schemes, which include the First Time Buyers Initiative, HomeBuy Direct, FirstBuy, the London Wide Initiative and the core Help to Buy Equity Loan programme. The contract will cover the administration and management of all equity loan operations across the United Kingdom, incorporating software programming and consultancy, business‑operations administrative services, governance and support services and telephone‑answering support. The awarding of the contract is anticipated in early August 2026 following a pre‑market engagement exercise that explored ways to improve equity‑loan management, data quality and portability, and to standardise processes and systems.
The expected contract period runs from 26 June 2028 to 26 June 2035, with a possible extension to 26 June 2036, and spans the UK commercial and public sectors. Supply is sought from providers capable of delivering the full range of services required to ensure seamless administration of the Help to Buy portfolio, including the development, deployment and maintenance of technology solutions that support secure data handling and enable the portability of equity‑loan information. The service provider must demonstrate the expertise to integrate with existing Homes England systems and comply with the design principles outlined for the future procurement of mortgage and loan administration services.
Description
The current contract for the Mortgage Administrator for these schemes is coming to its natural end and Homes England is looking to reprocure these services. The current stage of this procurement is market engagement and so any information included in this notice is estimated and subject to change.
The market engagement documents are available via the following link;
https://procontract.due-north.com/Advert?advertId=4e58017d-c713-f111-813c-005056b64545&p=315ec497-7ab1-e611-8118-000c29c9ba21
Estimated date of publication of contract notice: 2026-08-03T23:59:59+01:00
Contract location: UKC
Engagement process description
Homes England is undertaking a pre‑market engagement exercise, comprising a briefing document and an accompanying questionnaire. Following receipt of questionnaire responses, Homes England intends to hold one‑to‑one sessions with all interested parties, subject to capacity.
Through this market engagement, we are keen to understand:
• How equity loans can be better managed and administered and the capabilities that exist in the marketplace to do this
• The role of technology and how we can move to improving data quality and portability
• How processes, systems and services can be standardised to also make these portable and improve HE service delivery and customer experience
This Preliminary Market Engagement (PME) is not a call to competition. The aims of this PME are to:
• Alert potential suppliers to forthcoming opportunities in the administration and management of HtB schemes
• Outline the design principles and identify potential delivery options that may be included in future procurement
• Explain and explore requirements to help us publish clearer requirements in future procurement(s)
• Help us understand better the scale and nature of costs of service delivery and possible commercial mechanisms
• Set out the indicative timetable for the procurement.
Potential suppliers should note that:
• Neither the questionnaire nor any engagement sessions held before publication of a Tender notice form part of a section process
• HE reserves the right to decide whether to proceed with any tendering procedures in relation to HtB Mortgage and Loan Administration services.
• Potential suppliers who have not participated in this exercise, or whose participation has been limited (e.g. who have submitted a partially completed questionnaire) will not be disadvantaged in any way in any subsequent procurement or tender exercise.
• Potential suppliers will be solely responsible for any costs which they incur as a result of participating in any aspect of this market testing exercise.
Link to market engagement documents;
https://procontract.due-north.com/Advert?advertId=4e58017d-c713-f111-813c-005056b64545&p=315ec497-7ab1-e611-8118-000c29c9ba21
Lot: 1
This contract is subject to renewal: Yes
Languages in which tenders or requests to participate may be submitted: En