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Let's Talk Money - Debt and Housing Support Services
AI Summary
Caerphilly County Borough Council is seeking a provider to deliver “Let’s Talk Money – Debt and Housing Support Services,” a joint initiative funded through the Housing Support Grant and the Children’s and Communities Grant (Families First). The service is designed to prevent homelessness and sustain tenancies for individuals and families whose financial instability, particularly debt, is driving housing risk or broader family instability. Delivered through a single lead worker model, the support is hands‑on, needs‑led, and practical, combining financial capability and budgeting assistance, debt management and viable solution options, with interventions targeted at housing‑related issues that affect financial stability.
The contract adopts a referral‑led approach accessed via the Housing Support Gateway, specifically targeting those who do not engage well with appointment‑based or advice‑only services—people who are homeless, in temporary accommodation, sofa‑surfing, or dealing with complex needs. While the service promotes independence, the provider must offer supported actions when vulnerability, complexity, or executive‑function barriers prevent clients from completing tasks on their own. General welfare benefits advice, mandatory reconsiderations, and appeals will not be provided, except for Child Disability Living Allowance support through the Families First element. The provider must take a proactive, preventative stance, addressing housing and financial instability holistically to build long‑term resilience.
All deliverables must be carried out within Caerphilly County Borough (postcode UKL16) and meet the statutory obligations regarding welfare benefits exclusions, data protection, and anti‑discrimination legislation.
Description
The aim of the service is to prevent homelessness, sustain tenancies, and improve family resilience through hands‑on, needs‑led and practical support delivered via a single lead worker model. This includes financial capability and budgeting support, managing debt by securing viable debt solution options, and addressing housing‑related issues that may impact financial stability or tenancy sustainment.
The service is referral‑led, accessed primarily through the Housing Support Gateway, and is specifically designed for individuals and families who do not engage well with appointment‑based or advice‑only services. This includes people who are homeless, living in temporary accommodation, sofa surfing, or experiencing complex needs.
The service does not deliver general welfare benefits advice, mandatory reconsiderations or appeals. These functions are delivered through existing commissioned services. An exception applies to Child Disability Living Allowance (DLA), which may be supported under the Families First element of the service only.
While the service promotes independence, the Provider must deliver supported actions where vulnerability, complexity or executive‑function barriers prevent individuals from completing tasks independently.
The service must take a proactive and preventative approach, supporting individuals to build long‑term financial resilience, reduce debt, prevent homelessness and sustain tenancies. Housing instability and financial instability are often interconnected; therefore, the service must address both areas holistically.
Full service requirements will be defined and issued in the tender pack following supplier engagement.
Estimated date of publication of contract notice: 2026-09-30T23:59:59+01:00
Contract location: UKL16
Engagement process description
Supplier event will be held at 14:00 Hours on the 17th August 2026, via Microsoft Teams. The Purpose of preliminary market engagement is to advise and engage with the Market prior to going to tender and the scope of the engagement will be to identify or highlight any evidenced models of best practise currently in use.
To register an interest Service Providers must send their request via email to procurement@caerphilly.gov.uk. **please note registering an interest against this notice on sell2wales may not get recorded by the Council**
All requests must be received by 15:00 hours Friday 14 August 2026 to the procurement inbox for the supplier engagement event.
This notice is to commence market engagement prior to going to tender to understand services available to the Council.
Please note that this notice is not a contract notice for a call for competition, it is to advise the market of the Councils intension to visit the market for such services in the future. Full details of service specification shall be issued with the call for competition and will be fully detailed in the tender documents.
Lot: 1
This contract is subject to renewal: Yes
Languages in which tenders or requests to participate may be submitted: En