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Managed IT and Cyber Security Service Provider - Pre-Qualification (Stage 1 of 2)
AI Summary
North East Autism Society (NEAS), a charity operating throughout North East England, is seeking to appoint a Managed Service Provider (MSP) to deliver a comprehensive managed IT and cyber security portfolio across the organisation. The selected MSP will be responsible for the end‑to‑end management of IT services for a user base of approximately 1,300 staff and volunteers distributed across 54 sites, ensuring consistent support, security and resilience throughout the Network. The scope of the engagement includes a full range of managed services covering IT service desk operations, Microsoft 365 support and backup, end‑point management, Azure platform support, backup and disaster recovery, vulnerability assessments, managed firewall administration, and strategic IT consultancy to aid the charity’s long‑term digital strategy.
To qualify, prospective suppliers must operate an office within the North East of England and demonstrate a proven track record of supporting the charity sector, as well as experience servicing organisations with more than 1,000 employees. The two‑stage procurement process begins with the submission of a short pre‑qualification questionnaire (PQQ) by 30 October 2026, with shortlisted respondents invited to a full invitation to tender (ITT) later that month. The award is anticipated in early January 2027, with the contract commencing on 1 April 2027 and running to 31 March 2030. All potential contractors must be able to meet the full pass/fail criteria outlined in the PQQ and the accompanying technical specifications.
All contracted services must comply with the relevant UK cyber security and data protection regulations, including NCSC recommendations and GDPR obligations.
Description
This is Stage 1 of a two-stage process. Suppliers are invited to complete the attached short Pre-Qualification Questionnaire (PQQ). Shortlisted suppliers will be invited to Stage 2, an Invitation to Tender (ITT), which will allow a longer response period.
Services required include: IT service desk; Microsoft 365 support and backup; cyber security monitoring; endpoint management; Azure support; backup and disaster recovery; vulnerability assessments; managed firewall support; and strategic IT consultancy.
Scope: approximately 1300 users across 54 sites.
Suppliers must have an operational office in the North East of England, current experience supporting charity sector clients, and current experience supporting organisations with more than 1,000 employees. Full pass/fail criteria are set out in the PQQ.
Indicative timetable: PQQ deadline [30/10/2026/12pm]; shortlist notified [05/11/2026]; ITT issued [9/11/2026]; ITT deadline [09/12/2026/ 12pm]; contract award [08/01/2027]; contract start [1/04/2027].
Clarification questions must be received by [20/10/2026 12pm].
Completed PQQs should be returned to the email address in the contact details by the closing date and time.
Location of contract: North East
Value of contract: £540,000 to £900,000
Contract start date: 1 April 2027
Contract end date: 31 March 2030
Contract is suitable for SMEs?: Yes
Contract is suitable for VCSEs?: Yes
Additional Text
North East Autism Society (NEAS), a North East England charity, is seeking to appoint a Managed Service Provider (MSP) to deliver managed IT and cyber security services across the organisation.
This is Stage 1 of a two-stage process. Suppliers are invited to complete the attached short Pre-Qualification Questionnaire (PQQ). Shortlisted suppliers will be invited to Stage 2, an Invitation to Tender (ITT), which will allow a longer response period.
Services required include: IT service desk; Microsoft 365 support and backup; cyber security monitoring; endpoint management; Azure support; backup and disaster recovery; vulnerability assessments; managed firewall support; and strategic IT consultancy.
Scope: approximately 1300 users across 54 sites.
Suppliers must have an operational office in the North East of England, current experience supporting charity sector clients, and current experience supporting organisations with more than 1,000 employees. Full pass/fail criteria are set out in the PQQ.
Indicative timetable: PQQ deadline [30/10/2026/12pm]; shortlist notified [05/11/2026]; ITT issued [9/11/2026]; ITT deadline [09/12/2026/ 12pm]; contract award [08/01/2027]; contract start [1/04/2027].
Clarification questions must be received by [20/10/2026 12pm].
Completed PQQs should be returned to the email address in the contact details by the closing date and time.