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Preliminary Market Engagement (PME) - Adult Advocacy Services
AI Summary
The Council is seeking market views to shape a forthcoming procurement for a single supplier that will provide comprehensive adult advocacy services for residents of Swindon. The chosen provider will be expected to deliver a range of advocacy support, guided by statutory duties, that ensures adults have a voice, their rights are upheld, and their interests represented in a person‑centred manner. This service will encompass statutory advocacy across a variety of legislative frameworks, as well as facilitation of dedicated support boards.
The portfolio of required services includes Independent Care Act advocacy for individuals unable to participate in Care Act processes, Independent Mental Capacity advocacy for those lacking decision‑making capacity, Independent Mental Health advocacy for qualifying patients under the Mental Health Act, Independent Health Complaints advocacy for NHS service disputes, and Independent Social Care Complaints advocacy. Additional duties will cover representation within the Court of Protection, Litigation Friend advocacy for legal proceedings, and facilitation of a quarterly, face‑to‑face Learning Disability Partnership Board. The provider will submit responses in English and will be engaged under a renewable contract.
The provider must comply with all applicable legislation and standards, including the Care Act, Mental Capacity Act, Mental Health Act, NHS complaints regulations, and court representation rules.
Description
The purpose of this engagement is to gather feedback from the market to help shape the final service specification and commercial model, ensuring the procurement delivers high-quality, legally compliant, and person-centred advocacy services.
Service Overview
Swindon Borough Council is seeking to commission a single supplier to deliver a comprehensive Adult Advocacy Service for residents of Swindon.
The service will support adults to have their voice heard, rights upheld, and interests represented in line with statutory duties. The provider will be required to deliver a range of advocacy services across multiple legislative frameworks.
The commissioned service will include the following components:
Required Services
The provider may be required to deliver all the following services:
1. Independent Care Act Advocacy (ICAA)
Supporting individuals who have substantial difficulty in being involved in Care Act assessments, care planning, reviews, and safeguarding processes, where there is no appropriate person to support them.
2. Independent Mental Capacity Advocacy (IMCA)
Supporting individuals who lack capacity to make specific decisions and have no appropriate representation, in line with the Mental Capacity Act 2005.
3. Independent Mental Health Advocacy (IMHA)
Supporting qualifying patients under the Mental Health Act 1983 to understand and exercise their rights.
4. Independent Health Complaints Advocacy (IHCA)
Supporting individuals to make complaints about NHS services and navigate the NHS complaints process.
5. Independent Social Care Complaints Advocacy
Supporting individuals to raise complaints regarding adult social care services.
6. Rule 1.2 (Rule 3A) Representative Advocacy
Providing representation within the Court of Protection where required.
7. Litigation Friend Advocacy
Supporting individuals in legal proceedings where a litigation friend is required.
8. Learning Disability Partnership Board
Facilitation of the quarterly, face-to-face board.
Engagement process description
Swindon Borough Council invites you to contribute to preliminary market engagement in relation to Adult Advocacy Services and welcomes the views of providers on the questions set out in the accompanying questionnaire.
The purpose of this engagement is to gather feedback from the market to help shape the final service specification and commercial model, ensuring the procurement delivers high-quality, legally compliant, and person-centred advocacy services.
Service Overview
Swindon Borough Council is seeking to commission a single supplier to deliver a comprehensive Adult Advocacy Service for residents of Swindon.
The service will support adults to have their voice heard, rights upheld, and interests represented in line with statutory duties. The provider will be required to deliver a range of advocacy services across multiple legislative frameworks.
The commissioned service will include the following components:
Required Services
The provider may be required to deliver all the following services:
1. Independent Care Act Advocacy (ICAA)
Supporting individuals who have substantial difficulty in being involved in Care Act assessments, care planning, reviews, and safeguarding processes, where there is no appropriate person to support them.
2. Independent Mental Capacity Advocacy (IMCA)
Supporting individuals who lack capacity to make specific decisions and have no appropriate representation, in line with the Mental Capacity Act 2005.
3. Independent Mental Health Advocacy (IMHA)
Supporting qualifying patients under the Mental Health Act 1983 to understand and exercise their rights.
4. Independent Health Complaints Advocacy (IHCA)
Supporting individuals to make complaints about NHS services and navigate the NHS complaints process.
5. Independent Social Care Complaints Advocacy
Supporting individuals to raise complaints regarding adult social care services.
6. Rule 1.2 (Rule 3A) Representative Advocacy
Providing representation within the Court of Protection where required.
7. Litigation Friend Advocacy
Supporting individuals in legal proceedings where a litigation friend is required.
8. Learning Disability Partnership Board
Facilitation of the quarterly, face-to-face board.
Lot: 1
This contract is subject to renewal: Yes
Languages in which tenders or requests to participate may be submitted: En