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Provision of a Cleaning Service at Fort Nelson
AI Summary
The Royal Armouries Museum seeks a contractor to deliver a comprehensive daily cleaning service across its Fort Nelson site, covering all visitor and staff areas including the visitor centre, galleries, offices, venue hire spaces and external waste bins. The work will encompass routine cleaning of the visitor and staff facilities, replenishment of washroom consumables, and provision and maintenance of all required cleaning equipment, materials, and hazard signage. The selected supplier will also manage the scheduled replacement of washroom supplies such as toilet roll, soap, hand towels, hand sanitizer, bin liners, and sacks.
In addition to day‑to‑day cleaning, the contract includes specialized cleaning tasks. These tasks involve biannual internal and external glass cleaning for all windows, an annual external cleaning of the Voice of the Guns gallery roof—including guttering, drainpipes, and fascias— and an annual high‑level internal cleaning of the Voice of the Guns gallery, with scheduled deep cleans of specific areas and carpet cleaning. All service levels must adhere to the museum’s safety and hygiene standards.
All equipment, consumables, and hazard signage required for the service will be supplied and maintained by the contractor, ensuring continuous compliance with health and safety regulations. The contractor must use approved cleaning agents and follow the prescribed environmental and occupational safety standards.
Description
Internal and external glass cleaning for all windows - Biannual
External glass cleaning of Voice of the Guns gallery roof, including guttering, drainpipes and fascias - Annual
Internal Voice of the Guns gallery high level cleaning and scheduled specified area deep cleans and carpet cleaning - Annual
The contractor will supply and maintain all equipment, cleaning materials and hazard signage that are required to deliver this service.
The contractor will supply all washroom consumables, toilet roll, soap, hand towels, hand sanitizer, bin liners and sacks (includes offices and external waste bins)
Estimated annual value £75,000+VAT
Estimated date of publication of contract notice: 2026-07-07T23:59:59+01:00
Contract location: UKJ31
Engagement process description
Royal Armouries are looking to explore the market options for a single provider to provide cleaning services in the museum and offices at Fort Nelson in Hampshire. The proposed contract is to include a daily cleaning provision, scheduled window cleaning, area deep cleans, carpet cleaning and the provision of all required equipment and washroom consumables.
The Preliminary Market Engagement (PME) event will consist of two scheduled open days on site.
Option 1 - Monday 1st June 2026 1.00pm – 4.30pm.
Option 2 - Tuesday 2nd June 2026 - 10.00am – 1.30pm.
The day will consist of an overview of the Royal Armouries, a full site walk round reviewing the areas within the specification, followed by a general discussion regarding the proposed specification and the issue of an individual questionnaire which is to be completed by each supplier and returned on the day.
We can accommodate 8 suppliers with a maximum of 2 people per company attending for each event. A place must be booked in advance of the day by emailing Lindsay Shepherd email address - fn.facilities@armouries.org.uk stating which date you would like to attend and the names of the company and attendees. A confirmation email will be sent by return to acknowledge your place at the event. Places will be allocated on a first come first served basis. If we are unable to accommodate you at your chosen event an email response will be sent to advise this. Bookings for the event will close on Thursday 28th May 2026 at hrs. 17:00.
Following the PME event the project team will review and discuss all feedback received from both the onsite discussion and completed questionnaires. The feedback will be collated to identify responses to the questions asked and the feasibility for delivery of the specification proposed. Majority responses will then be used to finalise the tender specification document.
A summary report of the collated feedback will be emailed to all suppliers who attended and participated in the PME event week commencing 15th June 2026.
The PME is non-binding and participation in the event will not advantage suppliers in the formal tender process.
Lot: 1
This contract is subject to renewal: Yes
Languages in which tenders or requests to participate may be submitted: En