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Provision of Domestic Abuse Support Services
AI Summary
Derbyshire County Council is preparing to commission a comprehensive domestic abuse support service that will include a 24/7 helpline, Independent Domestic Violence Advisors (IDVAs) and coordinated community and accommodation care for victims and survivors of all genders. The service must be able to respond to assessed risk levels—standard, medium and high—across the whole county (excluding Derby City) and is expected to create a locally embedded, community‑based network that is fully accessible to all residents. The council is open to bids from both lead‑provider consortia and sole providers who can demonstrate how they will deliver the full range of support throughout the county footprint, with an initial three‑year contract commencing on 1 April 2027 and optional extensions for up to nine additional years.
To inform service design, the council has launched a soft‑market engagement, inviting stakeholders to contribute ideas and evaluate three commissioning models. An in‑person market engagement event is planned for April 2026, following an online questionnaire deadline of 19 December 2025. The procurement category is health and social work services (CPV 85000000), and the contracting authority will seek a provider capable of coordinating the helpline, IDVA outreach, and community/accommodation support to deliver a safe, effective, and well‑linked network across Derbyshire and Nottinghamshire. All support services must cater to victims and survivors across standard, medium and high risk levels, delivered via helpline, IDVA appointments, and community/accommodation support, with a local, community‑based approach linked to local partners.
Description
DCC is keen to ensure services deliver a local, community-based offer which is accessible to all and builds strong links with local people and partners. As such, we are keen to hear potential providers, stakeholder's and partners views on the potential commissioning options outlined in the attached documents. It is anticipated that an in-person market engagement event will be held in April 2026.
DCC will be open to bids from consortia with a lead provider or sole providers who can demonstrate how they would deliver the contract across the county footprint (excluding Derby City).
The contract length currently under consideration will be for an initial 3 years from April 2027, with the option to extend for further 3 periods of twelve months (+1+1+1). The funding for the model is allocated in the region of £3.1m to £3.8m per annum, with a potential financial envelope of £18.6m to £22.8m, if the extension option is taken. This will be finalised ahead of any procurement depending on additional budget secured from partners.
Contract location: UKF1
Engagement process description
The Soft Market information can be accessed via the following link: https://procontract.due-north.com/Advert?advertId=c9f93a55-d0ce-f011-813a-005056b64545&fromProjectDashboard=True
PLEASE NOTE:THERE IS NO REQUIREMENT TO EXPRESS AN INTEREST
The Council is seeking to engage with partners and organisations to gather information and explore potential solutions for delivering safe and effective domestic abuse support in Derbyshire (excluding Derby city). This engagement is being undertaken to explore ideas and seek information through responses from stakeholders to:
• Ensure any future services are well designed, effective and safe, delivering value for money and achieving desired outcomes.
• Explore options for service model delivery.
• Consider the advantages and disadvantages of three commissioning options.
• Make the best use of the combined domestic abuse support budget to best meet the needs of victims and survivors.
It is anticipated that an in-person market engagement event will be held in April 2026 to share the results of this survey and confirm next steps.
Information provided through this engagement will enable Derbyshire County Council to:
• Better understand the solutions, models and services to inform service design and specification development.
• Explore different delivery options and tender approaches.
• Determine the most effective way to deliver services to meet the needs of Derbyshire residents affected by domestic abuse.
Please read the information provided in the attachments and if you feel your organisation can contribute to the exercise please:
Complete the online questionnaire which can be accessed via the link in the attached document or here: https://forms.office.com/e/WG99KDjzqr
The deadline for completion and submission of the questionnaire is 5pm on Friday 19 December 2025.
THE SOFT MARKET INFORMATION IS ON THE PUBLIC ATTACHMENT
Lot: 1
This contract is subject to renewal: Yes
Languages in which tenders or requests to participate may be submitted: En