Provision of End-user Computing and Data Centre IT Infrastructure Managed Services
AI Summary
The European Central Bank is procuring a comprehensive Managed Services contract to assume day‑to‑day operation, maintenance and support of its end‑user computing and data centre IT infrastructure. The contract will cover a range of service towers including a first‑line Service Desk, on‑premise data centre operations such as server, storage, and database management, a Digital Workplace package comprising desktop, mobile and remote‑access solutions, and a full suite of network services covering WAN, MAN, public cloud connectivity and security functions. The provider is also expected to deliver cross‑functional services in Service Management, DevOps and security, including Security‑Access‑Sovereignty‑Ecosystems (SASE) and Business Continuity Management, ensuring seamless integration with the ECB’s existing processes and cloud‑based DevOps architecture.
The agreement is structured as a single framework lasting 60 months, with an option for extensions up to a total of 96 months. Delivery must be carried out exclusively by staff physically located within the European Economic Area, and the services must align with the ECB’s ITIL and DevOps frameworks while meeting required security and continuity standards. All work will need to be performed in close coordination with the ECB’s current Managed Service Provider to guarantee continuity and quality across the organisation. All services must be delivered by staff physically present within the European Economic Area and integrated into the ECB’s existing ITIL, DevOps, and security/SASE frameworks.
Description
Additional information: This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet address: http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html If you have not used the ECB’s electronic tendering system before, you need to register via the above link (click on ‘Register’). Subsequently to the registration, you will receive an automated notification with your user credentials to log in (click on ‘Login’) and to access the tender documentation. Please note that: — A registration to the above system is only required once and you can reuse your user credentials in all future procedures of the ECB which are conducted via the above system. Therefore, please keep your user credentials for the future; — In case you should have participated in previous ECB tender procedure(s) in the past which were conducted via the ECB’s prior online system, you nevertheless need to register once to the ECB’s electronic tendering system under the above address; — Your mere registration does not constitute an application/tender. You must submit your application/tender via the ECB’s electronic tendering system as further instructed in the application/tender documentation. The system reference number for the above procurement is: RFX-PT-2023-000085: PRO-007681-R1-EUCSO. To download the tender documents, log on to the ECB’s electronic tendering system with your login and password. Expand the field ‘Public Tenders – Upcoming Events’. Click on ‘Click to request an invitation to this event’ for the above procedure and close the new window which opens. Once the request is completed (this can take a few minutes), the status of the participation request will change to ‘Invited’ and the RFx documentation will be accessible via the RFx tab. Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support. Should you require technical help when using the system, please contact the ECB’s technical support team at sourcing.support@ecb.europa.eu by quoting the reference number and the problem experienced. Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as message via the ECB’s e-tendering system (under the tab ‘Discussion’). The ECB endeavours to answer all queries as quickly as possible but cannot guarantee a minimum time response. The ECB shall not be bound to reply to queries received less than seven calendar days before the time-limit for the submission of tenders.
Place of performance: The Services are provided exclusively by staff located in in the EEA, this means staff is physically present in the EEA when working for the delivery of the Services under this contract.
Lot: LOT-0001
Title: Provision of End-user Computing and Data Centre IT Infrastructure Managed Services