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Provision of Travel Management Services
AI Summary
The University of Strathclyde is inviting bids for a fully managed Travel Management Service to support staff and student travel across the United Kingdom and internationally. The provider will deliver a comprehensive, cost‑effective platform that integrates online and offline booking channels, backed by a dedicated account management and administration team operating 24 hours a day, seven days a week, throughout the 24‑month contract term with the possibility of up to two 12‑month extensions. The service must enable compliance with the University’s Travel Policy and approval workflows while granting access to appropriate fares and rates through Global Distribution System, Direct‑Connect, and New Distribution Capability content, and offer transparent, price‑matched pricing.
The selected supplier will furnish a full suite of travel services, including air, rail, ferry and Eurostar travel, accommodation, vehicle hire, airport transfers, visa support, meetings and conference bookings, long‑term accommodation, and individual or group student travel. It must provide 24‑hour booking assistance, travel advice, and emergency support, as well as comprehensive traveller risk management and duty‑of‑care functions such as destination risk briefing, real‑time “who is where” tracking, proactive alerts, escalation protocols, relocation, and repatriation. Additionally, the provider will supply sustainability metrics, carbon‑emission data, KPI reporting, continuous improvement processes, and training and promotion for the service, with accessible travel solutions for students and support for the University’s international and transnational education activities. The service shall comply with the University’s Travel Policy and be capable of integrating with its Global Distribution System, Direct‑Connect, and New Distribution Capability platforms.
Description
The Supplier shall provide a fully managed Travel Management Service that is cost-effective, responsive and aligned to the University's operational, sustainability and duty of care objectives. The service shall support traveller safety and wellbeing, facilitate informed low-carbon travel choices, deliver value for money, and provide a timely, efficient, user-friendly and high-quality customer experience.
Information about variants:
Variants will be accepted: No
Information about options:
Options: Yes
Languages in which tenders or requests to participate may be submitted:
EN
Conditions for opening of tenders:
Date: 16/11/2026
Local time: 12:00
Information about recurrence:
This is a recurrent procurement: Yes
Estimated timing for further notices to be published:
October 2030
This contract is divided into lots: No
Description of the procurement:
The University of Strathclyde is seeking to appoint an experienced Travel Management Company to provide a comprehensive, cost-effective and responsive managed travel service for University staff and students. The contract will cover UK and international travel and associated services, including air travel, rail travel, accommodation, ferry and Eurostar travel, vehicle hire, airport transfers, visa support, meetings and conference bookings, longer-term accommodation, and individual and group student travel.
The appointed supplier will provide a fully managed service through an online booking tool and offline booking channels, supported by a dedicated account management and administration team and 24 hours a day, 7 days a week, 365 days a year booking, travel advice, emergency assistance and disruption support. The service must support the University’s Travel Policy and approval processes, deliver access to appropriate fares and rates, including relevant Global Distribution System, direct-connect and New Distribution Capability content, and provide transparent pricing and price-matching capability.
The contract will also include comprehensive traveller risk management and duty-of-care services, including destination risk information, real-time traveller location and “who is where” capability, proactive alerts, emergency communications, escalation, relocation and repatriation support. The supplier must support accessible, student and group travel, and the University’s international and transnational education activities.
The supplier will be required to provide sustainability information and carbon-emissions data, management information, benchmarking, key performance indicator reporting, contract management, continuous improvement, training and promotion of the service. Further details of the requirements are set out in the procurement documents.
Place of performance:
NUTS code:
UKM82
Main site or place of performance:
University of Strathclyde
Award criteria:
Criteria below:
Quality criterion: Quality / Weighting: 85
Price / Weighting: 15
Duration of the contract:
Duration in months: 24
This contract is subject to renewal: Yes
Description of renewals:
The contract is subject to two up to 12-month extensions. Any extension is to be exercised at the University's entire discretion and will only
be valid upon written notification to the Tenderer no later than 30 days prior to the expiry of the preceding term.