Pulilan Community Connect Operation, Maintenance,Manages Connectivity Services for 2,581 Existing Pulilan Community Connect FTTH Beneficiaries and Expansion of Pulilan

The Municipality of Pulilan, Bulacan, through its Bids and Awards Committee (BAC), invites prospective bidders/Contractors to apply for eligibility and shortlisting and if found eligible and shortlisted, to bid for Pulilan Community Connect Operation, Maintenance,Manages Connectivity Services for 2,581 Existing Pulilan Community Connect FTTH Beneficiaries and Expansion of Pulilan

The Municipality of Pulilan, through the 2026 General Fund intend to apply the sum of Ten Million & 00/100 Pesos (P 10,000,000.00) being the approved Budget for the Contract (ABC) to payment for Pulilan Community Connect Operation, Maintenance,Manages Connectivity Services for 2,581 Existing Pulilan Community Connect FTTH Beneficiaries and Expansion of Pulilan

Bids received in excess of the ABC shall be automatically rejected at bid opening, prospective bidders shall be checked using a non-discretionary “pass/fail” criteria. Shortlisting of eligible contractors/suppliers will be done based on the following criteria: Licenses/Certifications & Legal Documents, experience of the contractor/supplier by SLCC & On-Going similar Projects, qualification of personnel and Financial Eligibility. Only eligible bidders shall make up the shortlist.

The Eligibility Screening Form will be available at the BAC Secretariat, upon submission of a Company/Eligibility Profiles, and upon payment and purchase of a non-refundable amount for Pre –C and Bidding documents on the date of Posting September 18 2026 up to the date of submission of eligibility requirements on September 23, 2026

The right is reserved for the Municipality to reject any or all bids, to waive any defects therein, and to accept such bids as may be considered most advantageous to the government

TERMS OF REFERENCE
OPERATION, MAINTENANCE, MANAGED CONNECTIVITY, AND EXPANSION SERVICES FOR THE EXISTING PULILAN COMMUNITY CONNECT FTTH NETWORK
I. PROJECT TITLE
Operation, Maintenance, Managed Connectivity, and Expansion Services for the Existing Pulilan Community Connect FTTH Network
II. APPROVED BUDGET FOR THE CONTRACT
The Approved Budget for the Contract (ABC) is Ten Million Pesos (₱10,000,000.00), allocated for the continued operation and renewal of existing Community Connect beneficiaries and the expansion of the program to new household beneficiaries.
Component Beneficiaries Service Term Unit Price Amount
Renewal of expired existing accounts 2,581 12 months ₱2,400.00 ₱6,194,400.00
New FTTH household beneficiaries 500 24 months ₱7,610.00 ₱3,805,000.00
TOTAL CONTRACT PRICE 3,081 Mixed terms — ₱9,999,400.00
Budget note: ₱6,195,000.00 is allocated for renewal of expired accounts and ₱3,805,000.00 for 500 new household beneficiaries. At the existing renewal unit rate of ₱2,400.00, 2,581 renewals total ₱6,194,400.00; therefore, the computed project amount is ₱9,999,400.00, leaving ₱600.00 within the ABC. Final payment shall be based on actual validated and accepted services.
III. BACKGROUND AND RATIONALE
The Municipality of Pulilan implements the Pulilan Community Connect Program, a municipal digital inclusion initiative that provides Fiber-to-the-Home (FTTH) internet connectivity to qualified household beneficiaries. The program operates through an existing FTTH network comprising fiber access facilities, local loops, network equipment, customer premises equipment, subscriber management facilities, internet connectivity, and related systems.
The current procurement has two complementary objectives: (a) renew and continue managed connectivity for 2,581 existing beneficiary households whose accounts have expired or require renewal; and (b) expand Community Connect to 500 new household beneficiaries with installation, activation, and two (2) years of managed FTTH connectivity.
In addition to household connectivity, the program provides limited free community internet access through a secondary SSID. This procurement therefore covers the operation, maintenance, managed connectivity, and expansion of the existing Community Connect FTTH Network rather than the mere purchase of internet bandwidth.
IV. OBJECTIVES
1. Maintain uninterrupted FTTH connectivity for qualified existing Community Connect beneficiaries;
2. Renew managed connectivity for up to 2,581 validated existing beneficiary households for twelve (12) months;
3. Install, activate, and provide twenty-four (24) months of managed FTTH connectivity to 500 new qualified household beneficiaries;
4. Ensure continued operation and maintenance of the FTTH access network, local loops, network facilities, and CPE necessary to deliver the service;
5. Provide reliable and unlimited residential internet connectivity to covered beneficiaries;
6. Continue community internet access through a logically separated secondary SSID with limited free access;
7. Provide preventive and corrective maintenance, technical support, incident response, monitoring, subscriber management, and reporting;
8. Support the Municipality’s digital inclusion, e-government, education, community connectivity, and Smart Pulilan initiatives; and
9. Ensure value for money, service continuity, and measurable performance.
V. COVERAGE
Category Quantity Technology Service Period
Renewal beneficiaries 2,581 households FTTH 12 months each
New beneficiaries 500 households FTTH 24 months each
The final lists of renewal and new beneficiaries shall be subject to validation and approval by the Municipality. Payment shall be limited to qualified beneficiaries for whom the required service has been validated and accepted.
VI. SCOPE OF SERVICES
A. FTTH Network Operation
1. Operate and maintain the FTTH access network serving covered beneficiary households.
2. Maintain the necessary backbone connectivity, access network, local loops, distribution facilities, network equipment, and related infrastructure required for continuous service.
3. Maintain appropriate network monitoring, subscriber authentication, and subscriber management systems.
4. Perform configuration, optimization, troubleshooting, repair, and other activities necessary to maintain service quality.
B. Renewal of Existing Beneficiaries
1. Continue or restore managed FTTH connectivity for up to 2,581 validated existing beneficiary households.
2. Provide twelve (12) months of service per validated renewal beneficiary.
3. Maintain, repair, or replace the required Service Provider-owned CPE and network facilities throughout the renewal period.
4. Avoid unnecessary service interruption during validation, contract transition, and continuation of service.
C. Installation and Service for New Beneficiaries
1. Install and activate FTTH service for 500 new qualified household beneficiaries approved by the Municipality.
2. Provide the fiber drop, ONT/ONU or equivalent CPE, modem/router functions, configuration, activation, and other resources necessary to render the household service operational.
3. Provide twenty-four (24) months of managed connectivity for each new beneficiary beginning from confirmed successful activation and acceptance.
4. Commence deployment not later than five (5) days from receipt of the Notice to Proceed and substantially complete installation of the 500 new households within ninety (90) calendar days, subject to justified site, beneficiary, third-party permit, force majeure, or access constraints approved by the Municipality.
D. Beneficiary Household Connectivity
1. Provide each covered beneficiary with an active FTTH connection and unlimited internet access for the subscribed service term.
2. Provide a residential broadband service plan with a subscribed speed of up to 200 Mbps. Actual performance may vary due to network conditions, destination server capacity, end-user devices, Wi-Fi conditions, and shared residential broadband characteristics.
3. Provide connectivity without requiring beneficiaries to purchase prepaid credits or recurring load.
4. Provide, maintain, repair, and replace CPE necessary to access the service during the applicable contract term.
E. Community Wi-Fi Service
1. Provide a logically separated secondary SSID on covered CPE where technically applicable.
2. Provide limited free internet access to community users for a maximum duration of sixty (60) minutes, subject to the Municipality’s approved access policy.
3. Apply appropriate bandwidth/usage management and prevent community users from accessing the beneficiary’s private local network.
4. Provide central management or equivalent administrative control where technically feasible.
F. Equipment and Infrastructure
The Service Provider shall provide and maintain at its own expense all equipment and infrastructure required to deliver the managed service, including where necessary: OLT equipment, FTTH distribution facilities, optical splitters, fiber-optic local loops, drop fiber, ONT/ONU, routers, network management systems, subscriber authentication systems, and other active/passive network components. Unless expressly transferred, Service Provider-supplied equipment shall remain under the ownership and responsibility of the Service Provider.
G. Preventive and Corrective Maintenance
1. Conduct preventive maintenance as necessary;
2. Repair fiber-optic network faults and damaged network elements under the Service Provider’s responsibility;
3. Repair or replace defective CPE and network equipment;
4. Maintain adequate technical personnel and field resources;
5. Restore affected services within the applicable SLA; and
6. Shoulder normal repair and replacement costs of Service Provider-owned equipment, except where damage is attributable to misuse, intentional damage, or negligence by the Municipality or beneficiary, subject to validation.
VII. EXISTING BACKBONE CONNECTIVITY
The required service shall include continued access to backbone connectivity serving the Municipality and identified centers/offices of the nineteen (19) barangays through twenty (20) established Points of Presence (PoPs), including the Municipal Building, through appropriate 1GbE and/or 10GbE interfaces as applicable. The backbone service shall maintain a target availability of 99.5%, excluding approved scheduled maintenance and force majeure events.
VIII. SERVICE LEVEL REQUIREMENTS
The Service Provider shall maintain the service availability prescribed in the final Contract and Service Level Agreement, with separate performance measures as appropriate for backbone connectivity and individual beneficiary connections.
1. Maintain a dedicated project support channel during at least 8:00 A.M. to 5:00 P.M., Monday to Friday, excluding holidays unless otherwise agreed.
2. Acknowledge communications from the Municipality within thirty (30) minutes during the prescribed support period.
3. Provide a written or electronically documented response within twenty-four (24) hours for reported technical problems, stating the nature of the problem, initial diagnosis, corrective action, and resolution status.
4. Provide reasonable advance notice for scheduled maintenance and promptly notify the Municipality of significant unexpected outages.
5. Maintain incident and downtime logs sufficient for performance validation.
IX. SERVICE CONTINUITY AND TRANSITION REQUIREMENT
The proposed technical solution shall include a Service Continuity and Transition Plan covering both the 2,581 renewal beneficiaries and the deployment of 500 new beneficiaries. The plan shall demonstrate how the Service Provider will maintain, transition, or establish the required services without unreasonable disruption.
Where the technical solution requires migration, replacement, reinstallation, reconstruction, or reconfiguration of infrastructure or subscriber equipment, all necessary costs and resources shall be included in the offered contract price unless otherwise expressly authorized. No beneficiary shall be charged for installation, activation, migration, maintenance, or equipment required to provide the contracted service.
X. SUBSCRIBER MANAGEMENT
The Service Provider shall maintain a subscriber management system capable of activation, deactivation, status monitoring, service validation, technical support records, performance monitoring, and report generation. The Municipality shall retain authority to determine beneficiary eligibility and approve account activation, deactivation, replacement, or transfer in accordance with program policies.
XI. REPORTING REQUIREMENTS
1. Number of active, inactive, renewed, newly installed, and newly activated beneficiaries;
2. Service availability and significant outage information;
3. Reported, resolved, and outstanding incidents;
4. Preventive and corrective maintenance performed;
5. Equipment replacements and major network activities;
6. Installation progress for the 500 new beneficiary households until completion; and
7. Other information reasonably required by MICTO.
XII. SERVICE PROVIDER QUALIFICATIONS
1. Possess the legal, technical, and financial capacity required under Republic Act No. 12009, its IRR, and other applicable laws;
2. Hold or have lawful access to the licenses, registrations, permits, agreements, and authorizations necessary to provide the required telecommunications and internet connectivity services;
3. Demonstrate experience in FTTH deployment, operation, maintenance, and/or managed connectivity services;
4. Demonstrate availability of qualified technical personnel and field support capability within the required response periods;
5. Demonstrate network monitoring, subscriber management, and reporting capability; and
6. Demonstrate capacity to provide, operate, maintain, repair, and replace all infrastructure and CPE required to comply with the TOR.
XIII. SERVICE PROVIDER TECHNICAL PROPOSAL
The technical proposal shall include the proposed FTTH architecture, existing-network continuation or migration methodology, expansion methodology for the 500 new beneficiaries, Service Continuity and Transition Plan, network management methodology, maintenance plan, incident response procedure, technical support structure, subscriber management methodology, community Wi-Fi implementation, data-security measures, monitoring capability, and implementation schedule.
The proposal must demonstrate that the complete required service can be delivered within the ABC without transferring unprovided migration, reconstruction, equipment, installation, activation, or related costs to the Municipality or beneficiaries.
XIV. DATA PRIVACY AND INFORMATION SECURITY
The Service Provider shall comply with Republic Act No. 10173, its IRR, National Privacy Commission issuances, and other applicable information-security requirements. Personal information shall be processed only to the extent necessary for legitimate implementation of the Community Connect Program, with appropriate organizational, physical, and technical safeguards.
XV. RESPONSIBILITIES OF THE MUNICIPALITY
1. Designate a Project Coordinator;
2. Validate and approve the final renewal and new-beneficiary lists;
3. Coordinate with barangays and beneficiaries;
4. Facilitate reasonable access to municipal facilities where necessary;
5. Provide electricity for equipment located within municipal facilities where applicable;
6. Assist in community and third-party coordination;
7. Monitor compliance with the TOR and SLA;
8. Verify Service Delivery and Installation Progress Reports; and
9. Conduct inspection, validation, and acceptance prior to payment.
XVI. CONTRACT PERIOD
The contract shall have two service-duration components: (a) twelve (12) months for each validated renewal beneficiary from the confirmed continuation or commencement of service; and (b) twenty-four (24) months for each new beneficiary from confirmed successful installation and activation. Any subsequent renewal or extension shall be subject to applicable budgeting, procurement, accounting, auditing, and other laws and regulations. Nothing in this TOR creates an automatic right to a succeeding government contract.
XVII. PAYMENT TERMS
Payment shall be based on validated and accepted services actually rendered and shall not exceed the ABC of ₱10,000,000.00.
Component Basis of Payment Maximum Qty. Computed Amount
Renewal ₱2,400 per validated beneficiary / 12 months 2,581 ₱6,194,400
New households ₱7,610 per installed and accepted beneficiary / 24 months 500 ₱3,805,000
Payment shall be subject to validation of beneficiaries, required Service Delivery and/or Installation Reports, applicable Inspection and Acceptance Report (IAR), complete billing documents, and government accounting and auditing requirements. Unless otherwise provided in the final contract, payment shall be processed within thirty (30) working days from receipt of complete documents and issuance of the applicable IAR.
XVIII. INSPECTION, VALIDATION, AND ACCEPTANCE
MICTO and/or the duly designated Inspection and Acceptance Committee shall validate compliance through subscriber-status verification, connectivity testing, FTTH and CPE validation, primary and secondary SSID verification, review of service and maintenance records, validation of new installations, and random field inspection. Non-compliant services shall be subject to corrective action prior to acceptance.
XIX. PERFORMANCE SECURITY, LIQUIDATED DAMAGES, AND CONTRACTUAL REMEDIES
The successful Service Provider shall provide the performance security required by Republic Act No. 12009, its IRR, and the bidding documents. Liquidated damages, termination, warranty obligations, and other remedies shall be governed by applicable procurement laws, regulations, and the final contract.
XX. APPLICABLE LAWS AND REGULATIONS
• Republic Act No. 12009, New Government Procurement Act, and its IRR;
• Applicable GPPB issuances;
• Republic Act No. 10173, Data Privacy Act of 2012;
• Applicable National Telecommunications Commission regulations;
• Applicable Commission on Audit rules and regulations; and
• Other relevant Philippine laws, rules, and regulations.
XXI. EXPECTED OUTPUTS
1. Continuous operation, maintenance, and twelve (12) months of managed FTTH connectivity for up to 2,581 validated renewal beneficiaries;
2. Successful installation, activation, and twenty-four (24) months of managed FTTH connectivity for 500 new qualified household beneficiaries;
3. Unlimited residential internet connectivity under the specified service plan;
4. Limited free community internet access through the secondary SSID;
5. Maintenance and support of required FTTH infrastructure and CPE;
6. Technical support, subscriber management, network monitoring, incident handling, and monthly performance reporting.
Pre-bid Conference
Date : 24/09/2026
Time : 10:00 AM
Venue : Municipal Building Annex (Conference Room)
Reference Number: 13247732
Area of Delivery: Bulacan
Trade Agreement: Implementing Rules and Regulations
Procurement Mode: Public Bidding
Classification: Goods
Category: Information Technology
Bid Supplements: 0
Document Request List: 6