Water supply service
serviceProvision of potable tap water to residential and commercial customers within Belgrade.
utility supply • Daily delivery • Compliance with national water quality standards
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JAVNO KOMUNALNO PREDUZEĆE "BEOGRADSKI VODOVOD I KANALIZACIJA"
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Services & Products
10 items total
Water infrastructure repair work
workRepair and maintenance of the water distribution network, including pipes, valves, and pumps.
maintenance & repair • Emergency response • Scheduled maintenance
Planned infrastructure works
workExecution of planned upgrades and replacements in the municipal water supply network.
construction & upgrade • Long‑term planning • Compliance with safety standards
Failure reporting service
serviceOnline platform that allows customers to report water supply failures and track their resolution.
customer support • Online reporting form • Progress tracking • Automated notifications
Water quality monitoring
serviceRegular sampling and laboratory testing of water at production plants, reservoirs and consumer taps.
quality assurance • Daily sampling at key plants • Laboratory analysis • Public reporting of results
Water network connection service
serviceFacilitates new connections of consumers to the municipal water supply, including permits and installation.
installation • Permit issuance • Meter and piping installation • Quality control
Call centre support
serviceTelephone assistance for customer inquiries, issue reporting, and tariff information.
customer support • 24/7 access via fixed line • Working hours 7:30‑15:30 • Free fixed‑line calls
Service centre access
serviceCustomer service centres where clients can submit requests, collect documents, and make payments.
physical service • Multiple locations across Belgrade • Cash desk in each centre • Front desk for documentation
Online bill checking
serviceSecure online portal for customers to view and verify water invoices.
billing • Account login • Invoice history view
Water billing
serviceGeneration and delivery of water consumption invoices to customers based on tariff schedules.
billing • Automatic meter reading • Billing cycle management
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